Warranty and Returns – BHome
Our customers' satisfaction is our priority. At BHome, we offer clear and transparent warranty and return policies, in compliance with the Italian Consumer Code (Legislative Decree 206/2005) and European Directive 2019/771 on consumer rights.
RIGHT OF WITHDRAWAL
If you are not completely satisfied with your purchase, you may exercise your right of withdrawal within 14 days of receiving the product, without having to give any reason.
Conditions for making a return:
• The product must be intact, perfectly packaged and free from signs of wear.
• All accessories, manuals and original packaging must be returned.
• Returns of personalised or made-to-measure items will not be accepted.
• Return shipping costs are at the customer's expense.
To exercise your right of withdrawal, send an e-mail to info@bhome.it stating:
• Order number
• Date of purchase
• Product(s) to be returned
• Refund details (IBAN or payment method used)
RETURN PROCEDURE
1. Contact our customer service by e-mail at info@bhome.it to report your intention to make a return.
2. You will receive instructions by e-mail on how to correctly package and ship the product.
3. Ship the product to: Arredi Barbara Srl – SS410 SNC, Camastra (AG) 92020 – Italy.
4. After receiving and checking the integrity of the product, we will process the refund within 30 days of receiving the return.
The refund will be made using the same payment method chosen by the customer at the time of purchase, unless otherwise agreed.
LEGAL WARRANTY
All products sold by BHome are covered by the legal warranty of conformity pursuant to articles 128-135 of the Italian Consumer Code.
The warranty does not cover:
• Damage caused by improper or negligent use of the product
• Damage caused by incorrect assembly or maintenance not in accordance with the instructions
• Normal wear and tear due to time or use
• Damage caused by unauthorised work or modifications to the product
In the event of a defective or non-conforming product, the customer must report the problem within 2 months of discovering the defect, by sending a notice and photographic documentation to info@bhome.it.
PRODUCTS DAMAGED OR NON-CONFORMING ON DELIVERY
If, at the time of delivery, the product is damaged or non-conforming, we ask you to:
1. Accept the parcel with reservation, clearly specifying the type of damage (e.g. “damaged packaging”, “missing parcel”).
2. Photograph the damage and the outer packaging.
3. Report the issue within 48 hours of delivery to our customer service: info@bhome.it.
Our team will assess the case and assist you with the replacement or refund of the damaged product.
REFUNDS
After receiving the product and verifying that it complies with the return conditions, the refund will be made within 30 days of receiving the return at our premises.
The refunded amount will include the price of the product, but not the shipping costs incurred by the customer for the return.
CONTACTS
For any questions or clarifications about our warranty and return policies, you can contact our Customer Service: info@bhome.it Arredi Barbara Srl – SS410 SNC, Camastra (AG) 92020 – Italy